Where do I collect my order?


Loch Logan Waterfront



How do I pay for my order?

Payment is made online via credit card or EFT.

Payments done via credit will be ready for collection in 2-3 days.

Payments done via EFT will be ready for collection in 2-3 days from the time the amount has reflected in our bank account. If one selects an EFT payment, please send through a proof of payment to orders@ques.mweb

What time can I collect my order?

Collections can be made:

Monday – Friday between 9am-4pm

How will I know when my order is ready to be collected?

Our online team will be in touch via email as soon as your order is ready to be collected.

How long will my order be held for?

Once your order is ready for collection and you have been notified, we will hold your order for 7 days.

What proof of purchase do I need to bring to the collection point? 

When you collect your order, be sure to have your order number ready. This can be shown on your smart phone or as a print out.

Can someone else collect my order?

Yes. Please ensure they have your order number when collecting your parcel.

Can I return an item once I collect my order?

If you would like to return your order please email orders@ques.mweb and we will arrange for either a refund or an exchange to be made.